- Diamond Jewelry United
- First Floor, Unit 8
- Hawthorn Business Park
- 165 Granville Road
- London, NW2 2AZ
- Phone : +44 (0) 208 905 5672
- Email : [email protected]
- Customer Service Hours
- MONDAY – THURSDAY
- 9AM – 5PM GMT/BST
- 9AM – 3PM GMT/BST
– All orders take 1-2 business days before shipping
– Our jewellery is handcrafted and may need resizing before sending it out to you
– You will be liable to pay all import duties and taxes to the country the jewellery is sent to if it is outside the EU.
– Once the UK leaves the EU, you will be liable to pay all import duties and taxes to the country the jewellery is sent to.
– Upon dispatch, we will email you with tracking information. Your order will be fully insured and will require a signature
– Please be aware that full payment will be taken from your card when we have accepted your order. The payment will show on your statement as Diamond Jewelry United Ltd.
– Please retain your confirmation email and order number so this can be quoted if you contact us.
|Royal Mail Special Delivery||Next day delivery by 1pm|
|Orders outside the UK excluding the Russian Federation|
|FedEx International Priority||1-3 Business Days|
|Orders to the Russian Federation|
|Royal Mail International Signed & Tracked||3-5 Business Days|
– Central African Republic
– Equatorial Guinea
– Falkland Islands
– North Korea
– Sierra Leone
– Turkmenistan, Republic of
-You can return goods you have ordered from our website for any reason within 60 days of receipt for a full refund or exchange, provided your jewellery is unworn and unchanged.
– Orders must be returned via a Signed & Tracked method. It is preferable to return the item with its original boxes and paperwork with the label that shows the item code, if you still have these.
– Your return should be sent to:
Diamond Jewelry United
First Floor, Unit 8
Hawthorn Business Park
165 Granville Road
– Please note that the cost of returning goods shall be borne by you.
– Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. For any international payments made by bank transfer, the buyer will incur all bank charges for the refund.
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