We are proud to offer FREE WORLDWIDE DELIVERY on all orders.
– All orders take 1-2 business days before shipping
– Our jewellery is handcrafted and may need resizing before sending it out to you
– You will be liable to pay all import duties and taxes to the country the jewellery is sent to if it is outside the EU.
– Once the UK leaves the EU, you will be liable to pay all import duties and taxes to the country the jewellery is sent to.
– Upon dispatch, we will email you with tracking information. Your order will be fully insured and will require a signature
– Please be aware that full payment will be taken from your card when we have accepted your order. The payment will show on your statement as Diamond Jewelry United Ltd.
– Please retain your confirmation email and order number so this can be quoted if you contact us.
DELIVERY TIMES (from dispatch):
Royal Mail Special Delivery
Next day delivery by 1pm
Orders outside the UK excluding the Russian Federation
FedEx International Priority
1-3 Business Days
Orders to the Russian Federation
Royal Mail International Signed & Tracked
3-5 Business Days
WE DO NOT SHIP TO THE FOLLOWING COUNTRIES
– Central African Republic
– Equatorial Guinea
– Falkland Islands
– North Korea
– Sierra Leone
– Turkmenistan, Republic of
-You can return goods you have ordered from our website for any reason within 60 days of receipt for a full refund or exchange, provided your jewellery is unworn and unchanged.
– Orders must be returned via a Signed & Tracked method. It is preferable to return the item with its original boxes and paperwork with the label that shows the item code, if you still have these.
– Your return should be sent to:
Diamond Jewelry United
First Floor, Unit 8
Hawthorn Business Park
165 Granville Road
– Please note that the cost of returning goods shall be borne by you.
– If you would like to discuss an exchange please call us on +44 208 905 5672 or email i[email protected]ju.com
– Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. For any international payments made by bank transfer, the buyer will incur all bank charges for the refund.